Refund policy
Return, Refund, and Cancellation Policy
At Kindaura, we’re committed to providing luxury-quality products and a smooth customer experience.
Returns and Refunds
Due to the hygienic nature of our beauty products, all sales are final. We do not accept returns or exchanges for reasons including change of mind, ordering the wrong style, or personal preference.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll review the issue and make it right when applicable.
Please include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Claims submitted after seven days may not be eligible for assistance.
Cancellations and Order Changes
Orders cannot be canceled after they are placed.
Orders are sent for processing quickly, so we cannot guarantee changes to the shipping address, items, styles, or quantities after checkout. Customers are responsible for reviewing all order and shipping information before completing their purchase.
Additional Information
- Minor variations in appearance may occur and are not considered defects.
- Orders over $100 may require a signature upon delivery.
- Kindaura is not responsible for shipping delays caused by carriers, customs, weather, holidays, incorrect or incomplete addresses, or other circumstances outside our control.
- Shipping charges are non-refundable.
- Orders returned to the sender because of an incorrect or incomplete address, failure to collect the package, or unsuccessful delivery may be eligible for a refund of the product cost only. Original shipping charges will not be refunded.
Shipping
We currently ship worldwide.
Estimated delivery times:
- United States: 5–12 business days
- International: 7–20 business days
Shipping times are estimates only and are not guaranteed. International customers are responsible for any applicable customs duties, import taxes, VAT, or additional carrier fees.
For assistance, contact info@shopkindaura.com